Accessibility
This page contains information about accessible services from CTA.
On this page:
See also:
Scheduled Transit Service
Bus Service
All of our 153 bus routes are fully accessible to customers with disabilities. Lifts and ramps on all buses are available for use upon request by anyone who has trouble with steps, even temporarily.
'L' (Train) Service
CTA's train system has dozens of stations that are accessible to customers with disabilities. To find out which stations are accessible, see our List of Accessible Stations, check our Route Guides, or view Maps.
Paratransit
Special door-to-door services are provided within Chicago and certain nearby suburbs to "ADA Paratransit Certified" customers. These services are now provided by Pace. Advance Reservations are required. For more information, please visit www.pacebus.com.
To apply for Paratransit eligibility, call the Regional Transportation Authority at 1-312-663-HELP (or 1-312-663-4357) or TTY 1-312-913-3122 to get an application. For general Paratransit information, call Pace at 1-800-606-1282 (or 1-847-364-7223) or TTY 1-888-847-0093.
Chicago Taxi Access Program
Allows "ADA Paratransit Certified" customers to travel in specially designated Chicago taxicabs at reduced rates anywhere in Chicago. These services are managed by Pace effective July 1, 2006. For an eligibility application or general information, call the numbers listed above or visit www.pacebus.com.
Elevator Status Hotline
You can view alerts regarding elevator status at our Elevator Status Alerts page, or call the Elevator Status Hotline.
Elevator Status Hotline
1-888-YOUR-CTA
(1-888-968-7282)
Wait for prompts to begin, then press 5 and then 2.
Hearing Impaired:
1-888-CTA-TTY1
(1-888-282-8891)
More...
Accessibility Video
We have put together a video explaining how to use accessible CTA services. Go to our Accessibility Video page where you can view the video online.
Customer Assistant Hours
Choose a route below to view hours of coverage when Customer Assistants are on duty at CTA rail stations. Security guards are available to assist at all other times: